Privacy Policy
At Doc at Home, we value your privacy and are committed to protecting
your personal information.
Information We Collect
We may collect information such as your name, contact details, medical
information, and appointment details to provide healthcare services.
How We Use Your Information
- To provide and manage healthcare consultations.
- To communicate regarding appointments and services.
- To improve our healthcare platform and user experience.
- To comply with applicable legal requirements.
Data Protection
We take reasonable security measures to protect your personal
information and maintain confidentiality.
Terms of Service
By using Doc at Home, you agree to the following terms and conditions.
Healthcare Services
Doc at Home provides access to healthcare professionals and online
consultation services. Medical advice is provided by qualified
healthcare professionals.
User Responsibilities
- Provide accurate and complete information.
- Use the platform responsibly and lawfully.
- Attend scheduled appointments on time.
- Follow professional medical advice where applicable.
Service Availability
We aim to provide uninterrupted services; however, availability may
occasionally be affected by technical maintenance or circumstances
beyond our control.
Refund Policy
We strive to provide a transparent and fair experience for all our
patients.
Appointment Cancellations
Refund eligibility may depend on the timing of appointment cancellation
and whether the healthcare consultation has already been provided.
Eligible Refunds
- Payments made for services that could not be provided.
- Duplicate payments made accidentally.
- Technical issues resulting in unsuccessful booking transactions.
Refund Processing
Approved refunds will be processed through the original payment method
where possible. Processing times may vary depending on the payment
provider.